Try beating this for customer service:
1) I open a new account at Washington Mutual; the account rep has me wait 45 minutes to open the account;
2) She then forgets to open an online banking profile
3) I speak to no less than 7 call center reps at WAMU who can’t help;
4) One of the reps ‘accidentally’ deletes my two other accounts I have had at Washington Mutual
5) The supervisor tells me not to ever use a vulgar word again (even though I did not use any vulgar words)
6) The online call rep finally tells me they will have to delete all of my accounts as they don’t know what else to do;
7) The customer satisfaction phone poll repeats over and over that it doesn’t understand the digits I’ve entered into the phone;
ANOTHER STUPENDOUS, IDIOTIC CUSTOMER SERVICE DAY AT WASHINGTON MUTUAL BANK.
MY SUGGESTION? Try Bank of America, Wells Fargo, Chase, California – ANY BANK BUT WASHINGTON MUTUAL.
WAMU has the worst customer service and very unfriendly reps you are right